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Bug Reporting - 2008-08-04 17:12 - Linegod [Announcement]
Bug Reporting

If you think you found a bug and would like to report it, we ask that you consider the following things before submitting a bug:

   1. Have you asked or searched the forums ( http://forums.cacti.net [^] ) concerning your issue?
   2. Have you asked or searched the cacti-user@sourceforge.net mailing list concerning your issue?
   3. Have you check that there isn't a patch or release version that resolves the issue you are experiencing?

How to Report a Bug

First, make sure that it truly is a bug. If Cacti does not behave the way you expected, look at the documentation, mailing lists, and forums to see if this is a known behavior. If you are unsure, ask on the forums (forums.cacti.net) or ask the users mailing list (cacti-user@sourceforge.net).

Once you have established that it is truly a bug, the most important thing you can do is come up with a description of the bug, along with a simple recipe of how to reproduce it. Screen shots and debug information are always welcomed.

When you do write up the bug report, do not include a prose description of what you did to make the bug occur. Instead give a detailed description of the actions you took to cause the bug. Include the buttons, links, inputed text, changed items, actions, etc.

Once you have your full description and actions you took that reproduce the bug, don't forget some of the most important information:

    * Operating system Cacti is running on.
    * The version of Cacti, Cactid, php, mysql, rrdtool, net-snmp/ucd-snmp you are running.
    * Anything else that could possibly be relevant: scripts, resource files, etc. are welcomed.

Now you are ready to write a bug report. Start out with a clear description of the bug. That is, say how you expect Cacti to behave and contrast that with how it actually is behaving. While the bug maybe obvious to you, it may not be obvious to someone else, so it's best to avoid playing the guessing game.

If you can speculate as to where in the code the problem occurs and can even supply a patch, that's great!

Happy bug reporting!
The Cacti Group

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